Customer Support Analysis involves in monitoring and analyzing information to keep track of trends, resolution time by a representative, customer satisfaction score, and support representative performance. Such analysis data is illustrated using the drill-through report concept with table data region in Bold Reports Report Viewer.
Top 5 Support Representative table data region in the report design.
Representative Name in
Average resolution time (hrs) by Representative chart.
More information about sorting data in matrix groups can be found in this documentation section.
TopN filter is applied to the table data region to display the
Top 5 Satisfied Customer. More information on filtering data with table
data region can be found in this documentation section.
More information about chart data region can be found in this documentation section.