ASP.NET Core Reports
Product Line Sales
Company Sales
Mail Merge
Sales Report
Territory Sales
Conditional Row Formatting
Customer Support Analysis
Tickets Sales Analysis
Website Visitor Analysis
Patient Experience Analysis
Personal Expense Analysis
Northwind Products and Suppliers Report
Sales Order Detail
Product Catalog
Sales By Year
Grouping Aggregate
Product Details
Load Large Data
Consolidated Balance Sheet
Dynamic Chart Series
Data Bar
Spark Line
Dynamic Columns
External Parameter Report
Parameter Customization
Sub Report
PowerPoint Report
Transcript Report
Report Writer

Customer Support Analysis involves in monitoring and analyzing information to keep track of trends, resolution time by a representative, customer satisfaction score, and support representative performance. Such analysis data is illustrated using the drill-through report concept with table data region in Bold Report Viewer.

  • You can navigate to another report from main report to view the detailed information on respective support representative performance and ticket details by clicking a representative name in the Top 5 Support Representative table data region in the report design.
  • Sorting is applied to sort the Representative Name in Average resolution time (hrs) by Representative chart. More information about sorting data in matrix groups can be found in this documentation section.
  • The TopN filter is applied to the table data region to display the Top 5 Satisfied Customer. More information on filtering data with table data region can be found in this documentation section.

More information about chart data region can be found in this documentation section.