Customer Support Analysis involves in monitoring and analyzing information to keep track of trends, resolution time by a representative, customer satisfaction score, and support representative performance. Such analysis data is illustrated using the drill-through report concept with table data region in Bold Reports Report Viewer.

• You can navigate to another report from main report to view the detailed information on respective support representative performance and ticket details by clicking a representative name in the Top 5 Support Representative table data region in the report design.
• Sorting is applied to sort the Representative Name in Average resolution time (hrs) by Representative chart. More information about sorting data in matrix groups can be found in this documentation section.
• The TopN filter is applied to the table data region to display the Top 5 Satisfied Customer. More information on filtering data with table data region can be found in this documentation section.

More information about chart data region can be found in this documentation section.