Customer Support Analysis involves in monitoring and analyzing information to keep track of trends, resolution time by a representative, customer satisfaction score, and support representative performance. Such analysis data is illustrated using the drill-through report concept with table data region in Bold Reports Report Viewer.
Top 5 Support Representativetable data region in the report design.
Average resolution time (hrs) by Representativechart. More information about sorting data in matrix groups can be found in this documentation section.
TopNfilter is applied to the table data region to display the
Top 5 Satisfied Customer. More information on filtering data with table data region can be found in this documentation section.
More information about chart data region can be found in this documentation section.